Privacy Policy

1. Introduction

O'Steen Buildings ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at osteenbuildings.com, submit a quote request, or communicate with us, including via SMS/text messaging.

Please read this policy carefully. By using our website or services, you agree to the practices described here.

2. Information We Collect

Information You Provide

• Contact information: name, email address, phone number, mailing/delivery address, ZIP code
• Project details: building type interest, dimensions, intended use, messages submitted via our quote form
• Communications: records of emails, phone calls, or SMS messages exchanged with us

Information Collected Automatically

• Usage data: pages visited, time spent, links clicked, referring URLs
• Device data: IP address, browser type, operating system
• Cookies: session and preference cookies (see Section 7)

3. How We Use Your Information

We use your information to:

• Respond to quote requests and inquiries
• Process orders, deliveries, and installations
• Send order updates and service-related communications
• Send promotional SMS messages (with your explicit consent; see Section 5)
• Improve our website and services
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• Service providers: vendors who assist with CRM, email delivery, or payment processing, under confidentiality obligations
• Legal requirements: when required by law, court order, or governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of all or part of our business

SMS/Text Messaging: We will not share or sell your mobile phone number or SMS opt-in data with any third party for their own marketing purposes. This information is used solely by O'Steen Buildings to communicate with you directly.

5. SMS / Text Message Communications

By submitting your phone number via our quote form or other opt-in mechanism, you expressly consent to receive SMS and MMS text messages from O'Steen Buildings for the purposes of:

• Quote follow-up and project updates
• Appointment confirmations and delivery notifications
• Promotional offers and seasonal specials (where you have opted in)

• Message Frequency: Varies; up to 4 messages per month.
• Message & Data Rates: Standard message and data rates may apply.
• Opt-Out: Reply STOP at any time to cancel. You will receive one confirmation, then no further messages.
• Help: Reply HELP for assistance, or contact us at kerry@osteenbuildings.com.

Providing your phone number is voluntary and is not a condition of any purchase or service.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Customer order records are retained for a minimum of 7 years for tax and legal compliance purposes.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Session cookies: expire when you close your browser
• Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: remember settings like dismissed announcement bars

You can disable cookies in your browser settings, though some site features may not function correctly without them.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information in Section 10 below.

9. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

For privacy questions, data requests, or to opt out of communications:

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page with an updated "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.